Shipping Policy

Overview

At Lightbeam, we believe in delivering brilliance – not just through our lights but through our customer experience. Our shipping policy is crafted to ensure a seamless, transparent, and premium service that matches the quality of our products. Please read this document carefully to understand how we handle shipping timelines, delivery methods, and what you can expect once you place an order with us.

1. Shipping Coverage

We ship all across India, bringing Lightbeam’s luxury lighting solutions to every corner of the country. Whether you’re in a bustling metro or a remote town, we make sure your order reaches you promptly and safely.

2. Dispatch Timeline

All in-stock items are processed and dispatched within 2-4 business days of order confirmation. In case of custom-made or out-of-stock products, the estimated dispatch time is communicated at the time of purchase.

3. Delivery Timeline

Delivery typically takes 4-10 business days from the date of dispatch, depending on the delivery location and courier availability. Please note that weekends and public holidays may affect delivery timelines.

4. Shipping Partners

We’ve partnered with some of the most reliable national logistics and courier services to ensure timely and damage-free delivery. You’ll receive a tracking link via email/SMS once your order is shipped.

5. Tracking Your Order

You can track your order through the tracking ID sent to your registered email/SMS. For any additional assistance, our customer support team is available Monday to Saturday from 10:00 AM – 7:00 PM.

6. Shipping Charges

We offer free shipping on all prepaid orders across India. For COD (Cash on Delivery) orders, nominal service charges may apply depending on your location and order value.

7. Packaging & Handling

Every Lightbeam product is packed with utmost care using secure, eco-friendly, and high-grade packaging materials to prevent transit damage. We also perform a final quality check before dispatch.

8. Delayed or Lost Packages

While we strive for timely deliveries, delays may occur due to unforeseen circumstances. In the event of a lost package or excessive delay, please reach out to our support team. We will investigate and take corrective action swiftly.

9. Undelivered Packages

If the delivery attempt fails due to customer unavailability or incorrect address details, our courier partners will attempt re-delivery. After multiple unsuccessful attempts, the package will be returned to us. Re-shipping charges may apply in such cases.

10. Shipping Policy Updates

Lightbeam reserves the right to update or modify this shipping policy at any time. All changes will be published on our website. We encourage you to review this policy periodically